AI agents that already know the job.
WorkAgents are AI agents for your internal teams, built in Collab AI Studio. Your IT team sets each agent up once, with your systems, rules and report formats. Everyone else opens the AI Studio Desktop, picks the agent and says: do it.
Sensitive actions wait for a person to approve them. Costs stay inside the limits you set.
Alone.
ChatGPT, Claude and Gemini are built for one user. That user writes the prompts, connects the systems, picks the model and checks every answer.
Someone in HR does not want to learn what an MCP is. They want the report done.
Meanwhile, nobody can see which tools people use, which data goes in, or what it costs.
Ten employees, ten private setups, and nobody in charge of any of them.
IT builds the agent once. Everyone uses it.
A general assistant is a blank intern. You explain the job every time.
WorkAgents arrive trained. Each agent already knows the context, the systems to open, the data sources, the business rules and the format of the report you expect.
Collab trains your team and builds the first agents with you. From there, your team adds one agent per job, for every department.
Three ways to work. Start with the first.
Most companies start with the first mode and move right as trust grows.
Open the AI Studio Desktop. Pick the agent for the job. Ask in plain language. It reads your email, CRM, ERP and files, then hands back the Word doc, the deck or the spreadsheet.
One agent per job. Five teams.
Operations
BeforeThe monthly report is the same job every month.
NowOne request now does it: "Prepare the monthly customer report using CRM data and emails from this week." Back come the Word doc, the board deck and the spreadsheet.
IT
BeforeA ticket says a service is down.
NowThe agent reads the ticket, connects into the virtual machine, runs the commands and checks the state. Several machines, one place.
Backoffice
BeforeThe recurring emissions report used to run on a Python script.
NowThe agent now holds the context and the method. The prompt was two words: "do it."
CX
BeforeOne case used to mean three windows: the ticket, the history, the policy.
NowThe agent reads the case, checks the history, finds the policy and drafts the answer. A person approves it.
Sales
BeforeThe meeting brief is research nobody has time for.
NowThe agent researches the account, reads the CRM and returns the meeting brief before the call. The weekly pipeline summary arrives on a schedule.
What every agent arrives with
(não há texto aqui? )Virtual Agents work across voice, chat, and video with the same intelligence. They connect to your systems, understand what customers need, and resolve requests without human involvement. When they cannot, they escalate with context.
Skills, model, tools, context, business rules and data sources. Your enabled team configures them once.
Email, CRM, ERP, the browser and local files, from one window.
Ask for a report. The agent writes the Word doc, builds the PowerPoint and fills the Excel.
The agent answers from your knowledge, documents and policies. It returns the source and the indexed images, such as a diagram from a manual.
An agent hands parts of a job to specialized agents and takes real actions: it updates the CRM, creates the ticket, follows your procedure.
Connect into a machine, run commands and check its state from the same place you read the ticket.
One place to govern every agent
Your team decides:
Choose the model per agent: OpenAI, Anthropic Claude, Google Gemini or self-hosted.
Switch the model and the agent stays the same. If a provider goes down, the conversation carries on.
One platform replaces the private AI tools each team buys on its own.
Costs show per department, with limits and alerts.
Human in loop. By design.
Most companies start with the first mode and move right as trust grows.
Part of Collab AI Studio
AI Studio has two halves. Virtual Agents, Agent Assist and Speech Analytics talk to your customers. WorkAgents work with your teams.
Both halves run on one platform, built by a company with more than 20 years in Contact Center software. AI with a Human Touch.
Questions about WorkAgents
Each answer opens with a full sentence that names the subject, so AI assistants can quote it alone.
WorkAgents are AI agents for internal teams, built in Collab AI Studio. Each agent arrives configured with your systems, business rules, data sources and report formats. Employees use them in the AI Studio Desktop to produce reports, answer cases and run recurring tasks.
Yes. The same agent can run on a schedule, on demand, or when one of your systems fires an event. You decide where a person must approve. The agent stops at that step and waits.
WorkAgents can run on the same models, but each employee does not set them up. ChatGPT, Claude and Gemini are built for one user, who writes the prompts and connects the systems. With WorkAgents, your IT team builds each agent once and the company controls access, models and costs centrally.
You choose the model for each agent, including OpenAI, Anthropic Claude, Google Gemini or a self-hosted model. Switching the model does not change the agent. If one provider goes down, the work continues on another.
The AI Studio Desktop is the app where employees use their WorkAgents. It gives one point of access to email, CRM, ERP, the browser and local files. The user picks the agent for the job and asks in plain language.
No dedicated AI team is needed. Collab trains your IT team and builds the first agents with you. Your team then adds new agents and connects them to your systems, with our help or on its own.
Start with one repetitive process. Collab maps the systems it touches, the action it takes and the person who approves it. Prove value on that agent, then add the next one.