Every conversation tells a story. We help you hear it.
With Collab’s Speech Analytics and Quality Monitoring, you don’t just record interactions. You understand them. Track sentiment, flag silence, spot patterns, and improve agent performance in real time.
Contact centers handle thousands of conversations every day. But without the right tools, those calls get stored, not studied.
You don’t have a clear understanding of how customers truly feel. Instead, you depend on random samples and gut instincts. Quality reviews are time-consuming and often overlook important moments, allowing silence, frustration, and churn to go undetected. The result is missed insights, inconsistent service, and agents left without the feedback they need to improve.
Make every call count for your customers and your team.
Collab’s Speech Analytics and Quality Monitoring turn raw conversations into actionable insights. You see how customers really feel, where agents struggle, and what’s working across your operation.
AI flags long silences, detects sentiment shifts, and surfaces key patterns automatically. Quality evaluators get a smarter workflow to assess calls, coach agents, and close the feedback loop faster. It’s not about listening to more calls. It’s about learning more from the ones you already have.

See what drives better conversations
Discover what works in your calls and where there’s room to improve. With post-call analysis of sentiment, behavior, and outcomes, your team gets the insight they need to improve performance, stay compliant, and coach with purpose.
Review how customers felt throughout each interaction. Identify pain points and positive moments.
Spot long pauses or overlapping speech that might signal confusion or poor call flow.
Search for specific terms, like product names, disclaimers, or issue types—to spot trends and risks.
Apply your own criteria to evaluate interactions at scale. Save hours on manual review.
Standardize agent assessments. Use custom scorecards to ensure consistency and fairness.
Track agent performance over time. Give clear, actionable feedback backed by real data.
Works with your recordings, wherever they live
Whether your calls are stored in the cloud or on-prem, Speech Analytics connects to your voice infrastructure and processes audio in your environment. It works with standard audio formats and can be applied to legacy setups, hybrid deployments, or fully cloud-native contact centers.
Let’s turn your calls into clarity
Your agents are talking. Your customers are telling you what they need. With Collab’s Speech Analytics and Quality Monitoring, you can finally act on it.See what’s working, what’s not, and where your team can grow.